AI Customer Interviews For Fashion & Retail

Automate shopper interviews with AI and get the insights you need to perfect your merchandise mix. More in-depth than point-of-sale data, yet less time-consuming than in-store interviews - crafted to understand style preferences and buying habits.

Uncover the style insights sales figures can't provide

🛍️

Store Experience Insights
Get candid feedback on in-store or online shopping experiences, helping you optimize customer satisfaction and conversions.

👗
Style Sentiment Analysis
Understand what customers truly think about your latest collections, including detailed sentiment around fit, design, and comfort.

📈
Trends and Preferences
Quickly uncover evolving consumer tastes, helping you stay ahead of trends and stock what customers genuinely want.

↩️
Return Reduction Interviews
Identify the reasons behind frequent returns by engaging customers in conversations post-purchase.

Stop speaking to customers one at a time. There is a smarter way.

Interviews with
FeedbackStream

Create your AI interview agent (8 minutes)

  • Invite all your customers
  • Let your AI agent do the interviews for you
  • Get sent insights straight to your inbox

Interviews one at a time

  • Endless back and forth to pick a date
  • No shows
  • Hours of prep followed by hours of interviews
  • Speaking to a small subset of users

"Before our last sprint we sent out a FeedbackStream link to a collection of customers and the insights we got completely changed what we built. Highly recommend."

Tom M
Chop Chop Studio

How FeedbackStream works

Get setup in 8 minutes and start collecting interviews straight away

  1. Create your AI customer interview agents
    Build unlimited agents for different products, scenarios or customer types. Provide the questions you want answered and set the goal for the interview.

  2. Send customers to your interview link
    Send it to customers via email or SMS or add the link directly to your website. Consumers can then start the interview at their own convenience.

  3. Review the interview
    Get notified when a consumer responds and then view the summary, insights and full transcript.

Frequently Asked Questions

  • How does FeedbackStream differ from traditional surveys?
  • Do I need a credit card to start using FeedbackStream?
  • How does FeedbackStream keep customer data secure and private?
  • How does FeedbackStream compare to a human interview?
  • What if I go over my plan’s credit limit?
  • Can I share the interviews and feedback with my team?

Design Collections Shoppers Desire

Turn consumer interviews into trend-setting insights to take your collections to the next level.