# AI Customer Interviews For Ecommerce Sellers

Automate customer interviews with AI and get the answers you need to optimize your online store. More in-depth than a survey, yet less time-consuming than 1:1 interviews - ideal for uncovering what drives purchasing decisions.

### Uncover the shopper insights conversion data can't provide

🚚

**Post-Purchase Experience Analysis**  
Quickly understand the customer journey from purchase to delivery, uncovering areas to enhance customer satisfaction.

🗺️  
**Customer Journey Mapping**  
Track consumer sentiment and pain points at every step, enhancing your website's user experience and increasing conversions.

⭐  
**Product Review Generation**  
Capture richer customer stories and reviews post-purchase by prompting detailed AI-driven interviews.

🛒  
**Conversion Optimization Interviews**  
Identify why visitors don't convert or abandon carts through targeted, conversational interviews.

## Stop speaking to customers one at a time. There is a smarter way.

### How FeedbackStream works

Get setup in 8 minutes and start collecting interviews straight away

1. **Create your AI customer interview agents**  
Build unlimited agents for different products, scenarios or customer types. Provide the questions you want answered and set the goal for the interview.

2. **Send customers to your interview link**  
Send it to customers via email or SMS or add the link directly to your website. Consumers can then start the interview at their own convenience.

3. **Review the interview**  
Get notified when a consumer responds and then view the summary, insights and full transcript.

### Frequently Asked Questions

- How does FeedbackStream differ from traditional surveys?  
- Do I need a credit card to start using FeedbackStream?  
- How does FeedbackStream keep customer data secure and private?  
- How does FeedbackStream compare to a human interview?  
- What if I go over my plan’s credit limit?  
- Can I share the interviews and feedback with my team?

## Create Shopping Experiences Customers Crave

Turn shopper interviews into conversion-boosting insights to take your store to the next level.