AI Customer Interviews For Ecommerce Sellers

Automate customer interviews with AI and get the answers you need to optimize your online store. More in-depth than a survey, yet less time-consuming than 1:1 interviews - ideal for uncovering what drives purchasing decisions.

Uncover the shopper insights conversion data can't provide

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Post-Purchase Experience Analysis
Quickly understand the customer journey from purchase to delivery, uncovering areas to enhance customer satisfaction.

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Customer Journey Mapping
Track consumer sentiment and pain points at every step, enhancing your website's user experience and increasing conversions.

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Product Review Generation
Capture richer customer stories and reviews post-purchase by prompting detailed AI-driven interviews.

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Conversion Optimization Interviews
Identify why visitors don't convert or abandon carts through targeted, conversational interviews.

Stop speaking to customers one at a time. There is a smarter way.

How FeedbackStream works

Get setup in 8 minutes and start collecting interviews straight away

  1. Create your AI customer interview agents
    Build unlimited agents for different products, scenarios or customer types. Provide the questions you want answered and set the goal for the interview.

  2. Send customers to your interview link
    Send it to customers via email or SMS or add the link directly to your website. Consumers can then start the interview at their own convenience.

  3. Review the interview
    Get notified when a consumer responds and then view the summary, insights and full transcript.

Frequently Asked Questions

  • How does FeedbackStream differ from traditional surveys?
  • Do I need a credit card to start using FeedbackStream?
  • How does FeedbackStream keep customer data secure and private?
  • How does FeedbackStream compare to a human interview?
  • What if I go over my plan’s credit limit?
  • Can I share the interviews and feedback with my team?

Create Shopping Experiences Customers Crave

Turn shopper interviews into conversion-boosting insights to take your store to the next level.