# AI Customer Interviews For B2C Software

Automate customer interviews with AI and get the answers you need to improve your software. More in-depth than a survey, yet less time-consuming than 1:1 interviews - perfect for understanding how users actually engage with your platform.

### Uncover the user insights usage metrics can't provide

🔄  
**Feature Feedback Automation**  
Instantly gather actionable insights on new features, helping you quickly iterate based on customer preferences.

🚨  
**Churn Prediction Insights**  
Identify warning signs from conversations with customers, allowing proactive interventions to reduce churn.

🔑  
**Onboarding Optimization**  
Engage new users immediately after signup to understand their onboarding experience, streamlining processes to boost retention.

💻  
**User Experience Interviews**  
Uncover detailed insights into usability and friction points within your software through in-depth conversations.

## Stop speaking to customers one at a time. There is a smarter way.

Interviews with  
**FeedbackStream**  
Create your AI interview agent (8 minutes)  
Invite all your customers  
Let your AI agent do the interviews for you  
Get sent insights straight to your inbox

Interviews one at a time  
Endless back and forth to pick a date  
No shows  
Hours of prep followed by hours of interviews  
Speaking to a small subset of users

> "Before our last sprint we sent out a FeedbackStream link to a collection of customers and the insights we got completely changed what we built. Highly recommend."

**Tom M**  
*Chop Chop Studio*

### How FeedbackStream works

Get setup in 8 minutes and start collecting interviews straight away

1. **Create your AI customer interview agents**  
Build unlimited agents for different products, scenarios or customer types. Provide the questions you want answered and set the goal for the interview.

2. **Send customers to your interview link**  
Send it to customers via email or SMS or add the link directly to your website. Consumers can then start the interview at their own convenience.

3. **Review the interview**  
Get notified when a consumer responds and then view the summary, insights and full transcript.

### Frequently Asked Questions

- **How does FeedbackStream differ from traditional surveys?**  
- **Do I need a credit card to start using FeedbackStream?**  
- **How does FeedbackStream keep customer data secure and private?**  
- **How does FeedbackStream compare to a human interview?**  
- **What if I go over my plan’s credit limit?**  
- **Can I share the interviews and feedback with my team?**

## Build Software Users Actually Love

Turn user interviews into actionable insights to take your software to the next level.