AI Customer Interviews For B2C Software

Automate customer interviews with AI and get the answers you need to improve your software. More in-depth than a survey, yet less time-consuming than 1:1 interviews - perfect for understanding how users actually engage with your platform.

Uncover the user insights usage metrics can't provide

🔄
Feature Feedback Automation
Instantly gather actionable insights on new features, helping you quickly iterate based on customer preferences.

🚨
Churn Prediction Insights
Identify warning signs from conversations with customers, allowing proactive interventions to reduce churn.

🔑
Onboarding Optimization
Engage new users immediately after signup to understand their onboarding experience, streamlining processes to boost retention.

💻
User Experience Interviews
Uncover detailed insights into usability and friction points within your software through in-depth conversations.

Stop speaking to customers one at a time. There is a smarter way.

Interviews with
FeedbackStream
Create your AI interview agent (8 minutes)
Invite all your customers
Let your AI agent do the interviews for you
Get sent insights straight to your inbox

Interviews one at a time
Endless back and forth to pick a date
No shows
Hours of prep followed by hours of interviews
Speaking to a small subset of users

"Before our last sprint we sent out a FeedbackStream link to a collection of customers and the insights we got completely changed what we built. Highly recommend."

Tom M
Chop Chop Studio

How FeedbackStream works

Get setup in 8 minutes and start collecting interviews straight away

  1. Create your AI customer interview agents
    Build unlimited agents for different products, scenarios or customer types. Provide the questions you want answered and set the goal for the interview.

  2. Send customers to your interview link
    Send it to customers via email or SMS or add the link directly to your website. Consumers can then start the interview at their own convenience.

  3. Review the interview
    Get notified when a consumer responds and then view the summary, insights and full transcript.

Frequently Asked Questions

  • How does FeedbackStream differ from traditional surveys?
  • Do I need a credit card to start using FeedbackStream?
  • How does FeedbackStream keep customer data secure and private?
  • How does FeedbackStream compare to a human interview?
  • What if I go over my plan’s credit limit?
  • Can I share the interviews and feedback with my team?

Build Software Users Actually Love

Turn user interviews into actionable insights to take your software to the next level.